• Tel 0750-5536989
  • |  中文版
  • Infomation
    Guarantee  Home > Infomation > Guarantee
                                     Product Maintenance Instructions

         

    Dear customers,

    Hello!

    Thank you for your support and tolerance has been for us, our products have been comprehensive quality inspection before they go out, and ensure the qualified part and ensure that the product performance in good condition and complete and is in line with customer first, quality first, win-win cooperation, service first purpose, especially for the company promised the company products during the warranty period free warranty service make specific instructions:

    I. Product warranty/replacement instructions:

    1) power amplifier series/intelligent IP broadcasting system/digital broadcasting system and system surrounding electrical products: one month quality guarantee for one year quality warranty and lifetime paid maintenance (cost);

    2) As long as the products of the wireless microphone series are confirmed to have been used normally before delivery, they cannot be replaced and can only accept maintenance treatment.

    3) speaker series (ceiling speaker/sound column speaker, etc.): six months quality warranty.

    4) The three guarantees service commitment period of this product shall take effect from the date of purchase, and the date shall be subject to the date recorded on the purchase receipt or the barcode label of the machine;

    5) Under normal use and maintenance within the three guarantees service period, the purchased products can enjoy free service only after the fault caused by the parts of the machine is tested and confirmed by the company's technical personnel.

    6) Product warranty basis and conditions: the product warranty card must be attached. If the valid warranty card cannot be issued, the product warranty will be treated with paid warranty.

    7) Please take good care of the machine warranty card, machine barcode number, purchase receipt and other information (the packing box must be kept for more than one month), and fill in relevant information carefully when receiving service as required. If you cannot show the relevant warranty card information, our company has the right to refuse to provide warranty service for you.


    II: the following circumstances are not within the scope of the service of Three Guarantees:

    1) Exceed the validity period of three guarantees and the free maintenance period;

    2) Altering the voucher or the serial number recorded in the voucher is inconsistent with the product itself, and the body number of the product is converted, altered or removed.

    3) Failure to use, maintain and keep the product according to the requirements of the use of the product, or damage to the product caused by improper installation, use or handling.

    4) Product damage due to environmental factors (such as excessive power supply voltage or environmental humidity) and other force majeure.

    5) The products have been repaired or refitted by personnel not authorized by the company, resulting in man-made damage.

    III: Product maintenance fees within the warranty period: material costs and labor costs shall be charged for defective products that are not within the scope of free maintenance during the warranty period.

    IV. Other matters:

    6) The company's all products are for repair service, do not provide door-to-door service, at the same time for all warranty products unified automobile transportation;Remind: it is strictly prohibited to send express, such as delivery freight by the user directly pay the freight to our company can accept the goods, such as no payment of freight direct delivery back to our company does not receive all the maintenance goods, the inconvenience caused to you, please understand.

    7) The date of product failure shall be the date on which the product is delivered to the Customer Service Center of the Company.

    8) When you send the product to repair, please leave a telephone number and contact person for easy contact with you, so that we can inform you to pick up the machine in time after the repair;

    9) When you send the product for repair, please attach the statement "list of problems, phenomena, etc." in the packing box, so that the technician in the customer service center can timely and accurately detect and solve the machine failure, so as to provide convenient service for you in time.

    10) For all warranty products, please assist and cooperate with engineers to handle related items in "Product Problem Handling" in the process of handling, so that the products can be handled in a timely and effective manner.

    11) If the service scope is beyond the three guarantees, you can choose paid service

    V. Consulting Services:

    Users can call 0750-5536989 for consultation or log on www.tsyuyin.com if they encounter any problem during use.


    Service Online